Can I get a second opinion on what the problem could be?
(The laptop is a Compaq Presario 1688)
Thanks,
-L
[EDIT]
It seems like they don't want to tell me much except where to find the nearest HP store.
- Code: Select all
From your mail, I see that you need to know the specification of your
Compaq Presario notebook CCFL bulb. Let me assist you in this regard.
I checked the notebook specification and I found that this is not a
seperate part, however it comes as an OEM part and it is not available
at our store to purchase. I would like to to inform you that, if you
face any issues with the notebook LCD panel, I recommend you to contact
your Local HP Authorized Support Provider to get the issue resolved.
For assistance from your local HP ASP, please follow the steps listed
below:
1. Go to the following Web site:
http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV
This will take you to the find a US local HP authorized service
provider page.
2. In the category menu select the appropriate HP product.
3. After selecting the appropriate category you will get a list of HP
products in the Family box. Select the family in which your product is
located.
4. After Selecting the family of the product you will get a list of
products under the product list.
5. Select your product from the list under the product section and
click Next.
6. Follow the instructions on the service options page.
If no stores are located, repeat the search using another zip code
within your local area.
I believe that the information given to you will not answer your query
completely, however you can It is important to me that I answer your
question. If you need further assistance, please reply to this message,
I will be happy to help you.
What does he mean by:
- Code: Select all
I checked the notebook specification and I found that this is not a
seperate part, however it comes as an OEM part and it is not available
at our store to purchase
That, I can't do anything about it, or that THEY don't have it?
[UPDATE] Well, turns out, the LCD display cannot be opened, so, I guess im tossing it.
Sorry for the trouble

